All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Address Verification Policy

At Sparkly Roses LLC, we prioritize delivering your orders promptly and accurately. Before placing your order, we kindly request that you carefully review the shipping address to ensure accuracy. We understand the importance of timely deliveries and strive to dispatch packages as swiftly as possible.

Once an order is processed and shipped, we regret to inform you that we are unable to modify the shipping address provided. Sparkly Roses LLC cannot be held liable for any errors made by customers in entering their shipping information or for deliveries to an incorrect address provided by the customer.

In the event of an incorrect address or delivery discrepancy, customers may have the option to reschedule delivery to the correct address by contacting the local carrier or postal service handling the shipment. To obtain the necessary contact information and reference number for the local carrier or postal service, please reach out to us at supportt@atenasshop.com.

Thank you for your understanding and cooperation in ensuring smooth and accurate delivery processes.

*UPDATE* There might be delays due to the high volume of orders.

Shipping Times

The shipping time mentioned above is excluding the processing time in which your order is packed and sent out.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Atenas Store is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping Prices

What is Insured Shipping?

In case your package is lost or damaged during the shipping process. We will re-ship your order absolutely free of charge.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 business days of receiving your shipping confirmation email, please contact us at supportt@atenasshop.com with your name and order number, and we will look into it for you.

Click the link below to track your order.

TRACK MY ORDER

If you have any further questions, please don't hesitate to contact us at supportt@atenasshop.com